Convenient call centre and customer support service for your company
In the modern fast-paced world, clients want to receive quick answers to their questions and solutions to their problems – often in real time.
How can you be available to your clients around the clock and offer top-tier customer service without hindering your staff from focusing on their daily responsibilities or accruing huge expenses related to additional staff and technology?
The call centre of Forus can help you!
The call centre service is suitable for your company or organisation if:
Your service or product needs operative customer support, including being available to customers by phone regardless of the number of queries
You lack the capacity or desire to create an internal customer support team
You want to focus on daily work and invest in your core activities
Providing customer support for your service or product does not require specific detailed knowledge or information that you cannot disclose
What is included in the call centre service?
Our call centre service is flexible and tailored to the individual needs of each client. We will prepare a detailed plan with you, enabling you to provide the best customer experience to your clients.
We will reply to clients via the required channel – by phone, email, or another channel preferred by the clients
We will agree on the SLAs for replies, record all queries, and offer fast customer support when solving the problems of your clients
Our strengths include the ability to solve even the most complex technical tasks We can rely on various technical solutions, starting from cameras and remote control to technical specialists and patrol units
If requested, we can accept signals from various devices to check the flow of your work processes or monitor the state of your premises/devices
We will prepare the agreed regular reports on queries with the frequency you prefer. You can access the reports through a convenient online environment and also order summaries to be emailed to you.
Five steps to customer support service
Get in touch
We will specify your needs and prepare a quote
Training and agreements on reporting
Offering customer support to your customers
Why partner with Forus for customer support?
- We are one of the few companies prepared to provide 24/7 customer support
- We are able to handle questions of a more technical nature and solve technological issues
- We can adopt smart integrated solutions together with security services. For example, monitor a video feed, manage access systems remotely, etc.
- Service in several languages – in Estonian, Russian, and English
- Modern technical solutions for reports and summaries
- Easily scalable. We can handle an unexpectedly large number of queries