Customer service

Mon.–Fri. 9 a.m. – 5 p.m. Closed on Saturdays and Sundays.

Alarms and technical emergencies 24/7

Alarm response centre 

Forus Takso ordering and customer service

When calling from abroad:
+372 612 0000

Direct line:


Forus app customer support

Mon.–Fri. 8.30 a.m. – 5 p.m. Closed on Saturdays and Sundays.

The fastest reply through the Forus app by selecting ‘Customer support’.

Our people

Find the contact information of your account manager or facility manager. In addition, an overview of the heads of different fields of activity and departments as well as the management team of Forus.

Maris Luht Head of Key Account Department and Customer Service
Sven Pildre Key Account Manager
Lilian Sarapuu Business Customer Manager
Reen Berg Business Customer Manager
Kerli Tiidemann Business Customer Manager
Guido Ulejev Portfolio Manager of Security Solutions
Tarmo Genergard Real Estate Manager
Jan Jürjestaust Real Estate Manager
Rauno Kiisk Real Estate Manager
Ralf Laanisto Real Estate Manager
Karl-Joosep Lüüs Real Estate Manager
Gert Raudsepp Real Estate Manager
Keiti Tennosaar Real Estate Manager
Natalja Voltri Real Estate Manager
Taivo Kutser Head of the Eastern Region
Kalev Ints Head of the Southern and Western Regions
Ahti Kuusk Ohutusteenuste osakonna juht
Kairi Nõulik Head of Real Estate Sustainability
Kristo Konks Head of Mobile Services
Priit Pärgmaa Head of Short-term Security Services
Tauri Sepp Head of Aviation Security
Kalev Reiljan Chairman of the Management Board
Merike Mumme Member of the Management Board / Chief Financial Officer
Jüri Teemant Member of the Management Board / Sales and marketing
Kaimar Karuauk Head of Forus Security Business Line
Leela Lepik Head of Forus Monitoring Business Line
Einar Laagriküll Head of Forus Tehnika Business Line
Tarvo Priimägi Head of Forus Heakord Business Line
Alex Roost Head of Forus Expert Business Line
Berit Väljaots Head of Marketing and Communications
Merje Kärner HR Manager

Our offices

Our offices are located in larger cities all across Estonia. An appointment must be made to visit our offices.

Headquarters Kadaka tee 63, 12915 Tallinn +372 619 1980
Tartu office Sõbra 54, 50106 Tartu
Rakvere office Võidu 3, 44310 Rakvere
Kuressaare office Pikk 59a, 93815 Kuressaare
Viljandi office Tallinna 19, 71013 Viljandi
Haapsalu office Posti 41a, 90507 Haapsalu
General contact +372 619 1980
Tip line

Send a tip regarding misconduct, fraud, a security incident, or a violation of health and safety rules related to Forus.

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All services for real estate maintenance, security, safety, and energy efficiency from a single company!

Forus is a unique service provider. We are able to partner with you in every stage of the lifespan of real estate.

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